Shipping policy
1. Processing Time
Orders are processed within 1–3 business days after payment confirmation.
Processing time does not include weekends or holidays.
2. Delivery Time
Estimated delivery times:
- Domestic Shipping: 5–10 business days
- International Shipping: 7–20 business days
Delivery times are estimates and may vary due to customs or carrier delays.
3. Shipping Fees
Shipping fees are calculated at checkout based on:
- Destination
- Package weight
- Shipping method selected
4. Order Tracking
Once your order ships, you will receive a tracking number via email.
Tracking updates may take 24–48 hours to appear.
5. Customs, Duties & Taxes
International orders may be subject to import taxes or customs duties. These fees are the responsibility of the customer.
6. Lost or Delayed Packages
We are not responsible for delays caused by:
- Customs processing
- Carrier delays
- Incorrect address provided by customer
If a package is lost in transit, we will assist in filing a claim.
7. Incorrect Address Disclaimer
Customers are responsible for providing accurate shipping information. Orders shipped to incorrect addresses due to customer error are not eligible for replacement or refund.