Return & Refund Policy

This Return and Refund Policy applies to all purchases made on timonbaxter.shop.

1. Return Eligibility

To be eligible for a return, your item must:

Be returned within 14–30 days of delivery (varies by product category)
Be unused, unworn, and in original packaging
Include proof of purchase

Items that do not meet these conditions may be refused.

2. Non-Returnable Items

The following items cannot be returned:

Final sale or clearance items
Personalized or custom-made products
Perishable or hygiene-sensitive goods (if applicable)
Gift cards or digital products

3. Return Process

To initiate a return:

Contact us at support@timonbaxter.shop
Provide your order number and reason for return
Wait for return approval instructions
Ship the item back using the provided return address

Unauthorized returns may not be accepted.

4. Refund Policy

Once your return is received and inspected:

Approved refunds will be processed within 5–10 business days
Refunds are issued to the original payment method only
Shipping fees are non-refundable (unless due to our error)

Your bank or payment provider may require additional time to post the refund.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with photos and order details.

We will offer:

Replacement, or
Full/partial refund (depending on case)

6. Late or Missing Refunds

If you have not received a refund:

Check your bank account again
Contact your credit card provider
Contact your bank for processing delays

If still unresolved, contact us directly.