Contact information

If you have any questions about your order, product information, shipping, or general inquiries, please feel free to contact us. Our customer support team is here to help.

📬 Customer Support Information

🕒 Business Hours（营业时间）

Our customer service team operates during the following hours:

  • Monday – Friday: 9:00 AM – 6:00 PM (EST)
  • Saturday: 10:00 AM – 4:00 PM (EST)
  • Sunday & Holidays: Closed

📌 All inquiries received outside business hours will be responded to on the next business day.

⏱ Response Time

We aim to respond to all inquiries within:

  • 24–48 business hours

During peak seasons or promotions, response times may be slightly longer.

📦 Order Support

If your inquiry is related to an order, please include:

  • Order number
  • Full name used at checkout
  • Email address used for purchase

This helps us resolve your issue faster.